Responsible Gaming at db768 — Play Safe, Play Smart

1 Age Restriction & Eligibility

db768 operates exclusively for adults. All players registering on the db768 platform must be aged 18 years or older at the time of registration. This is a strict, non-negotiable requirement that applies to every player in Bangladesh regardless of the game type — whether you are betting on BPL cricket, playing live casino tables powered by Evolution Gaming, spinning slots from Pragmatic Play, or trying your luck on Spribe's Aviator. No exceptions are made.

During the account verification (KYC) process, db768 requires all players to submit a valid government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or driving licence — to confirm their date of birth and identity before any withdrawal can be processed. If any player is found to be under the age of 18 at any point, their account will be immediately suspended, all winnings will be forfeited, and any deposits made will be refunded to the originating bKash, Nagad, or Rocket wallet.

db768 also reserves the right to request additional age and identity verification at any time during a player's account lifetime — particularly at the point of first withdrawal, after a significant change in betting patterns, or when a responsible gaming concern is flagged. Failure to provide the requested documentation within the timeframe specified will result in temporary account suspension until the verification is completed.

2 Recognising Problem Gambling

For the vast majority of db768 players across Bangladesh, gambling is a form of entertainment — an exciting way to follow the Bangladesh Tigers in a T20 World Cup match, enjoy a live roulette session, or try out the latest slot title from NetEnt. However, for a small number of people, gambling can stop being fun and start causing real harm. Recognising the early warning signs is the first and most important step toward getting help.

db768 encourages all players to reflect honestly on their gambling habits. Ask yourself the following questions as a self-assessment:

Gambling should always be treated as a form of paid entertainment — like watching a live cricket match at Sher-e-Bangla National Cricket Stadium or going to the cinema in Dhaka. When it stops being enjoyable and starts feeling like a compulsion or a necessity, it is time to step back and seek support. db768's responsible gaming tools are available around the clock, 365 days a year, to any Bangladesh player who needs them.

3 Self-Exclusion

Self-exclusion is one of the most powerful responsible gaming tools available to db768 players. When you self-exclude, you are asking db768 to block your access to the platform for a defined period of time — allowing you to take a meaningful break from gambling without relying solely on willpower. During a self-exclusion period, you will not be able to log in, deposit, place bets, or access any game on the db768 platform.

How to Request Self-Exclusion

To initiate self-exclusion on your db768 account, contact the db768 support team directly via email at [email protected] with the subject line "Self-Exclusion Request". In your message, include your registered account email address and your preferred exclusion period. db768 will process your self-exclusion request within 24 hours of receiving your verified request — and in most cases, significantly faster during Bangladesh Standard Time (BST, UTC+6) business hours.

Available Self-Exclusion Periods

• Short-term cool-off: 24 hours, 48 hours, or 72 hours — suitable for players who need a brief break to reassess their activity
• Weekly exclusion: 7 days — a structured week-long pause from all db768 gambling activity
• Monthly exclusion: 1 month, 3 months, or 6 months — a more substantial break recommended for players who have identified a pattern of concern
• Long-term exclusion: 12 months or 5 years — for players who need a serious long-term break and want db768 to enforce it
• Permanent exclusion: Indefinite account closure — for players who wish to stop gambling on db768 permanently. This is irreversible.

Ending a Self-Exclusion Period

For exclusions of 24 hours to 7 days, your account will automatically be reinstated at the end of the exclusion period. For exclusions of 1 month or longer, you must send a written request to [email protected] to reactivate your account — this built-in friction is intentional, to ensure you have made a considered decision to return to gambling. db768 may also apply a mandatory 24-hour cooling-off period before reactivation, even after you have submitted a reinstatement request.

4 Deposit Limits

Deposit limits allow you to set a maximum amount of BDT that you are permitted to deposit into your db768 account over a defined time period. Setting a deposit limit is one of the most practical ways to manage your gambling budget and ensure that you never spend more than you can afford, regardless of what is happening in a game session.

Types of Deposit Limits Available

• Daily deposit limit: The maximum total amount (in BDT) you can deposit across all payment methods — bKash, Nagad, Rocket, Upay, or bank transfer — within a 24-hour rolling period
• Weekly deposit limit: The maximum total amount you can deposit within any rolling 7-day period
• Monthly deposit limit: The maximum total amount you can deposit within any rolling 30-day calendar period

How to Set or Adjust Deposit Limits

To set a deposit limit on your db768 account, email the support team at [email protected] with the subject line "Deposit Limit Request", specifying your preferred limit amount in BDT and the period (daily, weekly, or monthly). Limit reductions take effect immediately. Limit increases are subject to a mandatory 7-day waiting period before they come into force — this delay is a deliberate safeguard against impulsive decisions made during a losing streak or an emotionally charged gambling session.

db768 recommends that all new Bangladesh players set a monthly deposit limit as part of their account setup. Treating your gambling budget like any other fixed monthly expense — alongside your mobile data plan, transport costs, or entertainment spending — is one of the most effective ways to keep gambling in its proper place as a leisure activity.

5 Time-Out & Cool-Off

A time-out (also called a cool-off period) is a shorter, more flexible form of temporary break from db768 — designed for players who want to pause gambling for a brief period without committing to a full self-exclusion. Time-out periods are particularly useful after a large losing session, during a period of personal stress (such as exam season, Ramadan, or significant life events), or whenever you feel that gambling has been occupying more of your mental bandwidth than you would like.

Session Time Reminders

In addition to formal time-out periods, db768 encourages players to make use of session time awareness. When you have been logged in and actively playing for an extended period, db768 will display on-screen reminders prompting you to take a break, review your session expenditure, and consider whether to continue playing. These reminders are informational — they do not force you to stop — but they are designed to interrupt the automatic, flow-state nature of extended gambling sessions and prompt a moment of conscious reflection.

How to Activate a Time-Out

Contact db768 support at [email protected] with the subject line "Time-Out Request" and specify your desired duration (for example, 24 hours, 48 hours, or 7 days). Your account will be suspended for that period. During a time-out, you cannot log in, deposit, or wager. Unlike self-exclusion, a time-out of 7 days or less will automatically lift at the end of the specified period. db768 will not send promotional communications during your time-out period.

6 Player Protection Tools

Beyond self-exclusion, deposit limits, and time-outs, db768 provides a broader suite of player protection tools designed to keep gambling safe, transparent, and enjoyable for every Bangladesh player on the platform.

All of the tools listed above are available to db768 players at no charge. To activate any of these tools, or to discuss which combination of protections is right for your personal situation, contact the db768 responsible gaming support team at [email protected]. Our team responds to responsible gaming requests as a top priority — typically within 30 minutes during BST business hours.

7 Support & Help Resources

If you believe that gambling is becoming a problem — for yourself or someone you know — the most important thing you can do is reach out for help. Problem gambling is a recognised condition with effective treatments and support pathways available. You are not alone, and asking for help is the right decision.

Contact db768 Responsible Gaming Support

The db768 responsible gaming team is available to help Bangladesh players with self-exclusion requests, deposit limit adjustments, account activity reviews, and general guidance on safer gambling practices. To reach the db768 responsible gaming team:

• Email: [email protected] (subject line: "Responsible Gaming Support")
• Response time: Within 30 minutes during Bangladesh Standard Time (BST, UTC+6) business hours; within 24 hours at all other times
• Urgent requests (e.g., immediate self-exclusion): Mark your email subject line as "URGENT — Self-Exclusion" for priority handling

National and International Support Organisations

In addition to db768's internal responsible gaming tools, the following types of organisations provide free, confidential support for people affected by problem gambling. db768 encourages any player who is struggling to seek professional support alongside using the platform's self-management tools:

• National mental health helplines in Bangladesh: Kaan Pete Roi (listening support line) and National Mental Health Institute (NIMH) Dhaka — both provide free, confidential support for emotional and behavioural health concerns, including gambling-related distress
• International Gamblers Anonymous: A peer-support programme with a proven 12-step framework, available globally online for anyone who feels gambling has become unmanageable
• GamCare (international resource): Offers online self-assessment tools, live chat support, and written guides for people affected by gambling harm — resources are available in English and accessible from Bangladesh
• BeGambleAware (international resource): Provides free, confidential help and information for people who are worried about their own gambling or the gambling of someone they care about

8 Protecting Underage Players

db768 takes the protection of minors extremely seriously. No person under the age of 18 is permitted to register, deposit, or gamble on the db768 platform. db768 employs multiple layers of age verification and account monitoring to enforce this rule. However, we also recognise that parents and guardians in Bangladesh play a vital role in keeping young people safe from the potential harms of gambling.

Advice for Parents and Guardians

• Keep your db768 account login credentials — username and password — strictly private and never share them with children or young family members
• Ensure that your registered mobile number (used for bKash/Nagad payments and OTP authentication) is not accessible to minors in your household
• If you use a shared family device to access db768, always log out of your account after each session and enable device-level screen lock
• Consider using parental control software on shared household devices to block access to gambling websites at the browser or network level
• Have open, age-appropriate conversations with young people in your household about the risks of gambling and the importance of responsible financial decision-making

Reporting Underage Account Activity

If you suspect that a minor has accessed, registered, or used a db768 account — whether through a compromised device, a borrowed account, or a fraudulent registration — please report it to db768 immediately at [email protected]. db768 will investigate all such reports promptly. Any account found to belong to or to have been used by a person under the age of 18 will be permanently closed, all associated funds will be handled in accordance with our underage gambling policy, and the incident will be logged in our compliance records.